Posted by [ISS] Niall Spollen on 04 May 2017 12:50 PM

What is a Phishing eMail?

A phishing email tries to trick you into revealing personal information by appearing to be from a legitimate source. If you receive a suspicious message, do not provide the information requested. Please be advised that DCU will never ask you for your log in details by email.

We've included some tips to help you recognise phishing and keep your personal details secure.

Think before you click.

Pay close attention to sign-in screens.

Cyber criminals can use links in emails, tweets, posts and online advertisements to direct you to fake sign-in screens, where they can steal your password. Only sign in to your account when you are certain you visited the real site directly. Check the Internet address to be sure.

How can I recognise phishing?

You should always be wary of any message that asks for your personal information or messages that refer you to a web page asking for personal information. If you receive this type of message, especially from a source claiming to be DCU, please don't provide the information requested. DCU will never send unsolicited messages asking for your password or personal information, or messages containing executable attachments.

Messages or websites phishing for information might ask you to enter:

  • Usernames and passwords
  • PPS numbers
  • Bank account numbers
  • PINs (Personal Identification Numbers)
  • Full credit card numbers
  • Your mother’s maiden name
  • Your birthday

What should I do when I see a phishing scam?

Most importantly, never reply to suspicious emails, tweets, or posts with your personal or financial information. Also, don’t fill out forms or sign-in screens that link from these messages.

Most email providers, including DCU Apps, allow you to report suspicious emails and phishing scams. To report phishing in DCU Apps, click the drop-down arrow next to “Reply” and select “Report phishing.”

 Select the blue button on the bottom; Report Phishing Message to finish the process.

I provided my personal details in response to a phishing email, what should I do?
In this case please contact ISS and we can advise on the best course of action.


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