DCU staff email list change
Posted by [ISS] Stephen Cahill on 13 July 2015 03:21 PM

Changes to DCU staff e-mail list

Members of the DCU Staff email list ( can now control receipt of emails posted to it

This list has been copied and moved to a Google Group, which means the following for DCU Staff:

  1. You can now "opt out" of receiving mail as a member of the list (no email).
  2. You can configure receipt and other settings via the "Groups" icon when logged into your DCU email.
  3. Membership of this list = all DCU staff email addresses + all GENERIC (e.g. addresses
  4. ISS recommends that you select "no email" for all generic email addresses.
  5. Generic accounts can still post email to the list.

This video quickly explains how to do this in a couple of mouse clicks!



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DCU Apps News - Google Hangouts
Posted by [ISS] Ian Spillane on 09 June 2015 09:14 PM

DCU Apps News - Google Hangouts


ISS are delighted to inform you that you will now have access to Google Hangouts from Wednesday 10th June as part of the DCU Apps suite of tools. 
Similar to Skype, GoToMeeting and Webex, Google Hangouts is a web-based video communication tool that allows you to send text messages in group discussions and organise a video call with up to 15 other hangout users.
Google Hangouts will replace Google Talk/Chats that you currently have access to and it gives you more ways to talk with video and voice calls on your mobile device or computer for free.
Existing Chat:                                                 New Google Hangouts:
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Further Information
This PDF Google Hangouts June v.1 document has further information including:
• What is Google Hangouts
• What you can do with Google Hangouts
• How to start hangout Conversation or Video Call
If you would like to be contacted about Google Hangouts training please complete this form.

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Unlimited File Storage Now Available - Yes Unlimited!
Posted by [ISS] Ian Spillane on 09 March 2015 11:38 AM
ISS are delighted to inform you that you now have access to unlimited storage as part of the DCU Apps suite of tools. Google Drive Info
You can now store unlimited files and folders within Drive which is a component of your DCU Apps e-mail service. If you are already using DCU Apps Drive, the availability of unlimited storage is automatic.

Further Information on Drive
This Drive PDF document has further information including:
  • What is Drive?
  • Is my data safe in Drive?
  • Why use Drive rather than DropBox?
  • How can I learn to use Drive?
DCU Summit
Further discussions on this exciting initiative will also take place as part of the upcoming DCU Summit on March 19th and 20th. Representatives from Google will take part and will be available to answer questions for those attending. 

Register now to reserve your place at this exciting event. Please visit the event site to see some of the excellent prizes on offer for attendees.

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Don't be the last to upgrade to the new staff e-mail system !
Posted by [ISS] Justin Doyle on 28 February 2014 03:45 PM

What are the benefits of moving to DCU Apps staff e-mail?

  1. Storage: Huge storage to keep all your e-mail in one place (up to 30GB).
  2. Reliability: Average monthly up-time SLA target is 99.9%.
  3. Mobility: Access all your email from any web browser on any device.
  4. Search: Excellent search makes it very easy to find messages.
  5. Collaboration: Great collaboration tools available also: calendar, drive (like dropbox), online documents, chat, video chat (like skype) and more. This common set of tools are available to all staff and students.

How long do I have to upgrade to the new staff e-mail system?

All active e-mail accounts must be upgraded to the new DCU Apps e-mail system before: April 8th, 2014. Please upgrade to the new system as soon as is convenient for you. Accounts on the obsolete e-mail system will cease to function after this date.

Can I wait until I get my new windows 7 PC before upgrading?

If you are still using Windows XP, please be aware that it is necessary to upgrade your e-mail account in advance of the essential campus upgrade to Windows 7. Both the e-mail and XP upgrade must be be complete before April 8th, 2014.

How do I migrate to the new staff e-mail system?

You may complete the process entirely self-service at your own pace. Please follow the online guide here:

If you have any problems following the instructions please contact us as soon as possible ( to ensure that we can offer help in advance of the date above.

Can I have training on the new staff e-mail system?
There is self paced training made available on our training page:

Face to face e-mail training is also available through the Training & Development team on campus: 

How to book your place:

Do I need to upgrade if I am leaving DCU?
If your contract ends before the date above and you do not expect to return to DCU, then you can ignore this e-mail. In this case there is no need to migrate your e-mail account.

What if my contract will end soon but I plan to return?
If your contract will end before the date but you might return to DCU any time in the future, then please follow the migration instructions before the date above.

I am retired (will retire) from DCU, do I need to migrate?
If you wish to continue using your DCU e-mail address and account, then please follow the migration instructions before the date above.

This is my main e-mail account, what happens if I do not migrate?
Please migrate before the date above in order to ensure access to your e-mail is not interrupted.

E-mails to my DCU account only forward to another account, do I need to upgrade?
If you forward or copy e-mail from your DCU account to another: 

  • Please migrate your DCU account by following the migration instructions above if you wish this account to remain active on the new system. You will need to create a new forwarding rule after migrating to the new system.
  • If you take no action, the account will be automatically disabled after the date above and mail to your DCU account will stop being forwarded to you.

What if I can't move before the end date?

If there are specific reasons why you can not migrate before the date above, please make contact with us:

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Spam Management During Move To New DCU E-mail System
Posted by [ISS] Justin Doyle on 30 September 2013 03:55 PM

We are in the process of moving to a new e-mail system - DCU Apps. The move to the new system will involve a change in how we scan DCU e-mail for spam and viruses. The full technical details of the changes are detailed further below.

In summary, until the migration is complete for all accounts we must continue to use the old DCU system for scanning e-mail. The performance of this old system has been very good over the years. However, in the last couple of years the amount of spam not caught by the system has increased. Once the migration is fully complete for all staff e-mail accounts, e-mail scanning will be incorporated with the new e-mail system. Until then, spam scanning may be less than optimal.

Technical Details

The statistics in the chart below summarise the volume of e-mail scanned in DCU since 2006. Approximately 81.5% of all DCU e-mail is rejected as spam before being accepted onto the DCU network. The remaining e-mail (8.5%) is scanned and filtered accordingly (clean & quarantined messages).

Spam & Virus Scanning Stats

E-mail Scanning

E-mail scanning in DCU is currently performed in two phases:

Phase 1) Technical Checks - 81.5% of all DCU e-mail rejected at this stage

  • Reject all invalid DCU address (4%)
  • Reject all e-mails from blacklisted senders (58%)
  • Reject all e-mails from senders who do not meet e-mail standards (29.5%)

Phase 2) Spam & Virus Scan - 8.5% of email accepted onto DCU network to be filtered

  • Quarantine all remaining spam and virus messages (3%)
  • Deliver 'clean' e-mails to DCU mailboxes (5.5%)

Of the 5.5% of e-mail which is considered clean, some messages may be spam. No spam scanning technology is 100% accurate, and there will always be some mails in this category. However, the number of these 'false negative' messages is currently slightly higher than it should be in DCU. The proportion of e-mails in this category will be significantly reduced once the e-mail migration process is complete.

Email Routing & Spam Scanning

Before migration:

During migration:

After migration:

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DCU Apps Staff migration now over 1000 accounts
Posted by [ISS] Ian Spillane on 24 September 2013 12:15 PM
DCU Apps Logo
ISS wish to say a sincere thank you to everyone who has voluntarily migrated to the new DCU Apps e-mail system over the summer.
We have all been using e-mail in the same way in DCU and the linked colleges since 2000.
The introduction of this new system is challenging us all to embrace change and we're delighted to say that we are meeting the challenge.

What Staff Think of DCU Apps E-mail

A survey of those already migrated shows that despite the change involved, the new system is being well received.
84% of staff either 'Love it' or think 'It's grand'. 
DCU Apps Survey
These results are extremely positive given that we have been using programs such as Thunderbird and Outlook for over thirteen years.
We would expect these statistics to improve even further as familiarity with all the features and benefits of working with the new system become fully apparent. 


In conjunction with our colleagues in Training and Development (HR), ISS will be offering classroom based training on the new e-mail system during semester in DCU - details will be released soon.
Staff in the linked colleges can avail of training through your local IT department.
For those who prefer to use online materials and/or the integrated training tool, please see our training page:

Migrate Now

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