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Sep
10
Chrome browser use with DCU Java applications (e.g. ITS, Core)
Posted by [ISS] Justin Doyle on 10 September 2015 11:47 PM

Chrome browser use with DCU Java applications

The Chrome browser no longer natively supports Java which is a requirement to run DCU applications such as ITS, Core, Discoverer, Digitary, VPN. We are investigating products which may permit you to continue using Chrome as your main browser & support all DCU applications.

 

Internet Explorer 

Please use Internet Explorer to run applications which require the use of Java until further notice.

We apologise for any inconvenience this may cause for you at this busy time of year.

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Sep
10
Network Drive Access - Scheduled Maintenance Friday 11th, 6pm-10pm
Posted by [ISS] Justin Doyle on 10 September 2015 05:54 PM

Network Drive Access - Scheduled Maintenance

Due to essential IT infrastructure updates, in advance of start of semester, there will a scheduled maintenance window (outside core hours) for network drive access.

When?

Friday 6pm-10pm, September 11th.

What?

All personal and shared network drives will be unavailable for staff and students such as: H, L, V etc.
 
Other Services
This outage will not impact on other services. In particular Google Drive access will function as normal.
 
Please contact us if you have any concerns in relation to this maintenance window.
 
Thank you for your cooperation.

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Apr
30
Student Record System - fees payment option
Posted by [ISS] Ian Spillane on 30 April 2015 02:19 PM

Student Fees Payment Issue

A small number of students have reported that they are experiencing issues seeing the fees payment option on the student record system : 
 
The issue for some users when trying to log in is due to the web browser on the computer keeping an older connection.
 
This issue can be resolved by clearing the web browser cache on your computer. Please Note: You must fully shut down all web browsers after clearing the cahce.
For instructions on how to clear the browser cache, please watch the following video or go to the second link and follow the instructions for the web browser you are using.
 
 
 
If you are still experiencing issues, please try the following;
 
  • Make sure you have fully closed all web browsers
  • Try a different browser such as Firefox, Internet Explorer, Chrome, Safari etc.
  • Try Incognito mode in your web browser to test without the cache. For instructions on how to activate Incognito mode in your browser, please go to the following link http://www.wikihow.com/Activate-Incognito-Mode
  • Fully power off your computer and start it again

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Nov
4
Mac OS X Yosemite Wi-Fi problems
Posted by [ISS] Ian Spillane on 04 November 2014 12:22 PM

Mac OS X Yosemite Wi-Fi problems

20th November:

Update: Apple has issued the first patch for OS X 10.10 Yosemite, fixing the bug that affected Wi-Fi connectivity for some Mac users.OS X Yosemite

The update is available for Macs running OS X Yosemite through the Updates tab of the Mac App Store. More information on this update can be found on the following link;

http://support.apple.com/en-us/HT204017

4th November:

It has been widely discussed on Mac user forums that there are issues with the Wi-Fi connectivity in the latest version of Mac OS X. 

ISS have seen reports already of issues with this update on staff and student machines. We do not recommend that you update your macbook to this version of Mac OS until an update has been released by Apple. 

There will be problems with accessing University resources such as Wi-Fi until this has been fixed. iMacs connected by network cable appear unaffected.

 

An example set of symptoms of this fault include;

Your network works fine for a while, typically between about 30 seconds and five minutes, and then fairly abruptly begins to suffer almost total traffic loss.

While this happens, your network connection appears to be active, yet typically, you cannot connect to anything.


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Oct
3
SPSS Update Information
Posted by [ISS] Ian Spillane on 03 October 2014 05:27 PM

SPSS Updates

SPSS Version 22 UpgradeSPSS

SPSS version 19 is no longer available to use on DCU staff computers. You are now required to upgrade to either version 21 or 22, ISS recommend using version 22.

The SPSS version 22 bundle can be installed through Zenworks, please see the following link for information on how to install software bundles on your computer through Zenworks;

http://www.dcu.ie/iss/ad-migration/index.shtml

Files that were created in version 19 of SPSS are fully compatible with higher versions of SPSS such as 21 and 22.

Once you have installed SPSS version 22, all files will now open automatically in this version. SPSS version 19 will remain installed on your computer but you should ignore it as version 19 will automatically uninstall from DCU staff computers in the coming month.

How to View SPSS Version 15 Files

Older SPSS files that were created in version 15 and lower are not compatible and require the installation of an SPSS legacy viewer to open. This legacy viewer is also available to install on staff computers through Zenworks. The following article explains more about SPSS legacy files;

https://www-304.ibm.com/support/docview.wss?uid=swg21480797


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Jun
11
DCU Staff Portal and Services Survey
Posted by [ISS] Stephen Cahill on 11 June 2014 12:50 PM
As part of our on-going review and development of services, ISS would like to hear from you regarding the services available via the legacy DCU Staff Portal.  

We would also like your feedback regarding any new services that will assist you in meeting the requirements of your role, and your preference as to how you would like to be able to access such services.

The following survey should take no more than 5 minutes to complete if you could please take the time to complete it;


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