Student Self-Service Laptop Loan Unit success
Posted by [ISS] Ian Spillane on 27 June 2014 03:09 PM

Student Self-Service Laptop Loan Unit Success

As part of our commitment to innovation and the DCU student experience, ISS in conjunction with the Library and Quality Promotion Office launched the Student Self-Service Laptop Loan scheme on the ground floor of the library in October of 2013.Self-Service Laptop Loan Unit

This unit allows students to take a loan of one of the 24 Dell laptops on offer for use in the library for 3 hours per time. This scheme is of huge benefit to students that don't own a laptop or do not have theirs on campus with them.

As the unit is self-service using their student card, students are able to complete the transaction without the involvement of a member of staff. They simply scan their student card to log-in and complete the transaction to take a loan of a laptop and do the same to return it.

DCU was the first organisation in Ireland to introduce a self-service laptop loan unit and this was done through Lapsafe.

This scheme has been hugely popular with students over the academic year from October 2013 to May 2014 as the following figures demonstrate;

  • Number of times laptops loaned - over 9000
  • Over 4500 loans per semester
  • Average loans per month - 1500
  • Hours of laptop use - over 23,000
  • Individual laptop loan per month - between 60 & 70 times

For more information on the student self-service laptop loan unit, please go to the following link;

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DCU Systems Sign-In page
Posted by [ISS] Ian Spillane on 10 June 2014 04:57 PM

DCU Systems Sign-In page

ISS are delighted to announce the launch of the DCU Systems Sign-In page.Quicklinks

This page contains links in one location to the most common DCU staff and student systems such as DCU Apps, Moodle, Core, Agresso etc. Rather than using a number of bookmarks to get to the required page, you can now find them all in the one easily accessible link. The links are already available throughout the DCU website but this page brings them together for ease of access.

The address for the DCU systems sign-in page is
You can also reset your DCU account password through the password reset link on the page. This page can also be accessed directly with the address
Please note:
  • You will still be able to access the systems through the existing links that you have saved on your computer.
  • If the DCU system you are trying to access is only accessible through a particular web-browser, you will still need to open in that browser before clicking on the link. 
  • You are still required to login with the appropriate credentials for the particular system that you are accessing. If you are not already setup on the system you are trying to acess, you will not be able to login.


Please note that we are evaluating feedback from the recent survey which is still available from the following link; 

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Don't be the last to upgrade to the new staff e-mail system !
Posted by [ISS] Justin Doyle on 28 February 2014 03:45 PM

What are the benefits of moving to DCU Apps staff e-mail?

  1. Storage: Huge storage to keep all your e-mail in one place (up to 30GB).
  2. Reliability: Average monthly up-time SLA target is 99.9%.
  3. Mobility: Access all your email from any web browser on any device.
  4. Search: Excellent search makes it very easy to find messages.
  5. Collaboration: Great collaboration tools available also: calendar, drive (like dropbox), online documents, chat, video chat (like skype) and more. This common set of tools are available to all staff and students.

How long do I have to upgrade to the new staff e-mail system?

All active e-mail accounts must be upgraded to the new DCU Apps e-mail system before: April 8th, 2014. Please upgrade to the new system as soon as is convenient for you. Accounts on the obsolete e-mail system will cease to function after this date.

Can I wait until I get my new windows 7 PC before upgrading?

If you are still using Windows XP, please be aware that it is necessary to upgrade your e-mail account in advance of the essential campus upgrade to Windows 7. Both the e-mail and XP upgrade must be be complete before April 8th, 2014.

How do I migrate to the new staff e-mail system?

You may complete the process entirely self-service at your own pace. Please follow the online guide here:

If you have any problems following the instructions please contact us as soon as possible ( to ensure that we can offer help in advance of the date above.

Can I have training on the new staff e-mail system?
There is self paced training made available on our training page:

Face to face e-mail training is also available through the Training & Development team on campus: 

How to book your place:

Do I need to upgrade if I am leaving DCU?
If your contract ends before the date above and you do not expect to return to DCU, then you can ignore this e-mail. In this case there is no need to migrate your e-mail account.

What if my contract will end soon but I plan to return?
If your contract will end before the date but you might return to DCU any time in the future, then please follow the migration instructions before the date above.

I am retired (will retire) from DCU, do I need to migrate?
If you wish to continue using your DCU e-mail address and account, then please follow the migration instructions before the date above.

This is my main e-mail account, what happens if I do not migrate?
Please migrate before the date above in order to ensure access to your e-mail is not interrupted.

E-mails to my DCU account only forward to another account, do I need to upgrade?
If you forward or copy e-mail from your DCU account to another: 

  • Please migrate your DCU account by following the migration instructions above if you wish this account to remain active on the new system. You will need to create a new forwarding rule after migrating to the new system.
  • If you take no action, the account will be automatically disabled after the date above and mail to your DCU account will stop being forwarded to you.

What if I can't move before the end date?

If there are specific reasons why you can not migrate before the date above, please make contact with us:

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Goodbye Novell
Posted by [ISS] Ian Spillane on 07 January 2014 12:19 PM

Goodbye Novell

Novell is the network management system that DCU has used for many years, and it has served the University very well. However, all good things come to an end and it is now time to say goodbye.  Novell has now reached end-of-life and in order to fully implement and recognise the benefits of switching to Microsoft Active Directory as its replacement, Novell access will no longer be available from the 8th February, 2014.

Active Directory provides significant enhancements over Novell including improved security, helping to ensure that ISS can provide more reliable services going forward. Examples of these enhancements include:

  • Automated software delivery
  • Patch management
  • Remote inventory & administration
  • Improved desktop and laptop security
  • Better infrastructure management


What is involved in this change?

ISS have been migrating users across campus to Active Directory for some time, and all new Dell machines delivered to DCU are set up for it out of the box.

The migration from Windows XP to Windows 7 has also facilitated removing Novell from DCU machines, and most computers across the DCU community now use Active Directory. If you are still using a PC or laptop that uses Novell for network drive access, you will no longer be able to do so after the 8th February. However, you will still be able to log into the computer locally to use the software and files held on it. If you do not need network drive access, you can continue to access the computer in this way.

Please note

As most machines that use Novell are still running Windows XP, they will also need to be migrated to Windows 7 when possible, or replaced where the hardware is not capable of running Windows 7. Please see the link below for further information on migrating to Windows 7. If you have a computer that is connected to a piece of equipment or an analytical sytem, you will need to upgrade it or consult with ISS to investigate alternative solution.

Please note Windows XP will not be supported from 8th April 2014

Click here for information on the Windows 7 migration.

How do I know if I am still using Novell?

If you are unsure whether or not you are still using Novell, the folllowing screen shots are examples of how the Novell login box appears when you are logging into your computer;

Novell Login Screen SP4         Novell Login Screen SP5

What is Active Directory?

Active Directory (AD) is a software environment developed by Microsoft that provides directory services, network file and print services, and identity management. AD will allow us to consolidate a number of services and functions onto one platform. It will also allow us to provide critical services like network file share space and centralized printing to a large number of users including all students.

Who is affected?

All DCU Windows computers will be affected in some way. University-owned machines will need to be on Active Directory in order to work on the DCU network.

What happens to my network folders?

Once migrated, you will still have access to all of the data currently in your DCU network drives, such as the H: or L: drives. You will continue to have access to the files on these drives as normal.

Do I need to change my password?

The password that you currently use for Novell will continue to work with Active Directory. As long as your password is active, your should be able to access all services as normal.

What changes will I notice?

Your initial login process at computer startup will be a little different. You will no longer see the Novell login box, instead you will see an Active Directory login screen (see below). There you will login with your DCU username and password to access the computer. This will be the only visible difference now using Active Directory to login.

Windows 7 Login Screen

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New DCU E-mail Security Feature: Last Account Activity
Posted by [ISS] Justin Doyle on 21 August 2013 09:13 PM

Staying secure in the digital world these days requires constant awareness and vigilance. E-mail phishing attacks and identity theft are now very common.

The 'Last Account Activity' feature in your new DCU Apps e-mail makes it very easy to monitor recent connections to your DCU e-mail account. This will enable you to check for any unauthorised access to your e-mail account.

In your DCU Apps e-mail scroll to the bottom of your inbox e-mail list. Click the 'Details' link below the 'Last account activity' line. This link provides information on the recent activity on your e-mail account. 

Last Account Activity details

Last Account Activity

This information is fully explained on this last account activity page. In brief, you can view all recent connections to your account and the location they came from as below. You also have control to disconnect all other active sessions connected to your account if you wish.

Last Account Activity Sign Out

Never Share Your Password

We would like to take this opportunity to remind you to keep your DCU password safe and private at all times. Never respond to e-mails seeking your password or personal details.

Migrate Now

  • Enjoy these added security features of DCU Apps and more ..
  • Follow the simple online instructions:

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How and why was DCU Apps e-mail chosen ?
Posted by [ISS] Justin Doyle on 15 August 2013 08:18 PM

The recent DCU e-zine article covers these questions and more:

Email Review Group

An e-mail review group was formed in 2012 and tasked with making a recommendation to Executive on a new e-mail platform for the university. Deans from the various faculties were asked to nominate members to the group which would represent lecturers, researchers and administration staff. The group was chaired by a member of staff from the Faculty of Engineering and Computing. A pilot of alternative platforms was carried out, and 'Google Apps for Education' was recommended to Executive as the most suitable e-mail platform. 

Google Apps for Education Agreement

On foot of one of the group's recommendations, the University's legal advisers were consulted in relation to the proposed contract with Google.  DCU Apps e-mail is based on the Google Apps for Education offering rather than the standard 'consumer Gmail' service. There are some key differences between the terms and conditions for the use of consumer Gmail and for the use of Google Apps for Education. The new DCU Apps e-mail service is provided under the 'Google Apps for Education Agreement' whereas the use of standard 'Gmail' is covered by the standard 'Google Terms of Service'. 

Data Ownership

The primary difference between the two sets of terms and conditions relates to data ownership. Under the University's contract with Google, DCU retain ownership of all data which reside in a defined core set of applications. This core set of applications are listed on the main DCU Apps information page. Importantly, e-mail is included in this core set. All data in this core set of applications are covered by Irish data protection laws and guidelines.

Based on the information above the DCU Apps e-mail platform was approved by Executive on February 26th, 2013.

Encryption of Sensitive Information

The sharing of sensitive information by e-mail is addressed on the main DCU Apps information page. It came to light during the e-mail review group meetings that there is a general assumption that e-mail is a secure mode of communication. This is generally not the case, regardless of the e-mail provider. E-mails travel across the internet in clear text. These e-mails may be intercepted at any stage on their journey and easily read. If you need to send very sensitive information by e-mail, ISS recommend encrypting the documents before sending. Please see this encryption page for details.

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