Network Drive Access - Scheduled Maintenance Friday 11th, 6pm-10pm
Posted by [ISS] Justin Doyle on 10 September 2015 05:54 PM

Network Drive Access - Scheduled Maintenance

Due to essential IT infrastructure updates, in advance of start of semester, there will a scheduled maintenance window (outside core hours) for network drive access.


Friday 6pm-10pm, September 11th.


All personal and shared network drives will be unavailable for staff and students such as: H, L, V etc.
Other Services
This outage will not impact on other services. In particular Google Drive access will function as normal.
Please contact us if you have any concerns in relation to this maintenance window.
Thank you for your cooperation.

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Loop - Page Appears Blank in Web Browser
Posted by [ISS] Ian Spillane on 29 November 2014 11:55 AM

Loop - Page Appears Blank in Web Browser

A small number of customers have reported seeing just a blank page when logging into Loop. This is an issue in the web browser used to access Loop onLoop your computer and can easily be fixed by clearing the cache (temporary files) of the web browser.


For information on how to clear your web browser cache, please go to the following link and follow the instructions for the browser that you use;
You can also trying accessing Loop from another browser such as Internet Explorer, Firefox or Chrome in order to check that you can still access Loop.
You can also try Incognito mode in your web browser to test without the cache. For instructions on how to activate Incognito mode in your browser, please go to the following link;

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Phishing Email
Posted by [ISS] Ian Spillane on 04 June 2013 12:44 PM

Phishing Email Alert


You may have received an email with the subject matter "DEAR DCU USER" from "DCU System Administrator ", that states that we are "upgrading our webmail to the 2014 version" and to upgrade you must confirm click on a link.

The email is a fraudulent phishing email from cybercriminals specifically targeted at DCU with view to illicitly obtaining DCU login credentials.

If you have received such an email, please delete it. Please do not reply to it and please do not click on any links contained in it.

If you have already divulged some personal details, please change your password immediately and log a ticket through the ISS Online Service Desk.

Please remember that ISS will never ask for authentication details or any personal information via email.

Further information is available on the ISS Department web site at the following location:



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New DCU Website infrastructure upgrade
Posted by [ISS] Ian Spillane on 23 April 2013 11:28 AM

Website Infrastructure Upgrade


There will be an upgrade of the ISS infrastructure over the coming days to accommodate the new DCU website.


As part of this roll out, changes will be made to various parts of the website and linked systems over the coming days. There may be some short interruptions to service during this at risk period for some services.

We are working to minimise the impact of this on live systems but it may cause some systems such as the DCU website, Drupal and ITS to be unavailable at times over the next few days.


There will also be a delay in requests for changes to be made to the DCU website due to the changeover.


We will keep our Twitter feed updated when any systems are affected. You can follow the ISS Twitter account from the following page without the requirement of a Twitter account;


ISS apologise for any inconvenience caused.

ISS Service Desk

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Turnitin Assignment submission issue
Posted by [ISS] Ian Spillane on 22 March 2013 02:24 PM
There is currently an issue with the Turnitin plugin through Moodle not accepting assignments submitted by students.
ISS are working with the Learning and Innovation unit to resolve the matter as quickly as possible.
ISS Service Desk

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Issues exporting Webform submissions from Drupal as a Microsoft Excel file.
Posted by [ISS] Iarla O Hallmhurain on 22 February 2013 03:07 PM

Some users are experiencing issues downloading/exporting Webform submissions in Drupal using the Microsoft Excel export format option.

ISS recommends that you export Webform submissions using the Delimited text export format, and selecting Tab (\t) from the "Delimited text format" dropdown.

This will allow you to export Webform submissions in a format that can be opened without issue in Microsoft Excel and other spreadsheet programmes.

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