Latest Updates
Schedule emails in DCU Apps.
Posted by [ISS] Niall Spollen on 22 May 2019 09:36 AM

gmail scheduling

Good news, it is now possible to schedule emails from within you DCU apps.

All you need to do is follow the steps outlined below.

  1. Compose an email as usual and press the down arrow located by the send button as highlighted by the red arrow below.

    gmail scheduling

  2. Select the date and the time you wish to schedule the email to be sent.

    gmail scheduling

  3. It is then possible to check all scheduled emails from the left navigation panel within Gmail and to further edit the schedule date and copy.

    gmail scheduling

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How to prepare for Windows 7 End of Life
Posted by [ISS] Niall Spollen on 24 April 2019 12:42 PM

Microsoft Windows 7 End of Support – 14th January 2020

The Windows 7 End of Life date has been announced: January 14, 2020. This means Microsoft will no longer update or support Windows 7 operating system after that date.

What does this mean for me?

Continuing with Windows 7 beyond this date will expose serious risks to the DCU network such as security compromises, data breaches, virus and malware attacks.

Any PC or Laptop running Windows 7 after January 14, 2020, will be blocked from the DCU network until the operating system has been upgraded to Windows 10.

I use a Dell computer, can I upgrade to Windows 10?

Yes, if you are running Windows 7 it is possible for ISS to upgrade your PC or laptop in situ or remotely.

None of your existing applications will be affected but we do advise that you back up all your data before we commence the process.

What should I do next?

If you are running Windows 7 we advise that you contact ISS so we can arrange a time that suits both parties for the upgrade.

ISS has undertaken an analysis of DCU computers running Windows 7 to determine which computers can be upgraded or need to be replaced.

This means you'll experience the minimum of disruption when upgrading to Windows 10. Most programs you use will have been updated to work on Windows 10 as well, and the layout and interface are similar to Windows 7, so you shouldn’t find it too hard to adjust.

Windows 7 End of Life: back up your documents.

It is important that you make sure that your documents are safely backed up. If you’re upgrading to Windows 10 from Windows 7 on the same machine the transfer of your files is part of the process, but it’s best to back up just in case something goes wrong.

There are a number of ways to do this.

  • Use Google Drive Back Up & Snyc which is available from Software Center on all DCU assets for all DCU staff. This is the ISS preferred solution.
  • You can copy your files to an external hard drive or you could use a cloud storage service, which uploads your data to the internet, then allows you to download and synchronise the files on your new device.
  • Use a third-party cloud solution.

PC Requirements

If your desktop or laptop is more than five years old, ISS advises that you should replace it with a new PC or Laptop at your earliest convenience.

To check how old your Dell computer is, click here and enter the 7-character Service TAG number of your computer in the space provided. The Service Tag number can be found on the top, side or back of the computer.

Location of Dell service tag

If your Dell desktop computer has less than four digits in its title e.g. Dell OptiPlex 790, then it is not supported for Windows 10 and needs to be replaced.

ISS are happy to provide advice and guidance regarding the requirements for upgrade/replacement as well as the options available.

Full details on how to purchase new computers from Dell yourself once you have decided what is needed are available from the ISS procurement web page.

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How to Monitor DCU email Logins
Posted by [ISS] Niall Spollen on 27 March 2019 12:51 PM

How to Monitor DCU email Logins

Do you think somebody is accessing your DCU email account without your permission?

Whether you suspect someone is reading your mail or just want to double check to make sure there is no suspicious activity, there is an easy way to check.

Gmail keeps a log of when and where you are logging in from so you can monitor recent activity on your account by following the steps below:

  1. Log into your DCU email account
  2. Scroll down to the bottom of your inbox.
  3. Then click the Details link, highlighted in red in the image below.
  4. This will open a new window where you can view all recent activity, including browser type, IP address and the date /time


Check activity

Activity of your DCU email account

By clicking on the Details Link a new window will bring up a log that displays the number of places you have logged in from — including your current session, circled in red in the image below.

If something looks off, you can sign out of all sessions by clicking on the button to the left of the red arrow in the image below. This will close all active sessions on all devices. 

Activity Page

If you feel that your email account has been comprised in any way, ISS advise that you change your password via

You can also check if your email address or password has been compromised by visiting the following website, haveibeenpawned and entering your email in the relevant field: 

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EasyPass is DCU's new password automated self-service
Posted by [ISS] Niall Spollen on 05 February 2019 11:47 AM


EasyPass is a safe, secure and convenient way for you to reset or change your DCU password and to unlock your DCU account independently of ISS.

To enjoy all the benefits of EasyPass:

  • Please visit
  • Log in with your DCU user name and password.
  • Register an alternate non DCU email address.
  • This email will be used in the process to unlock your account and to change your password.


  • Enhancing passwords with passphrases.
  • Reset your passphrase from anywhere, at any time.
  • Never be locked out of your DCU account again.
  • Convenient mobile app.

 Advice on the creation of a new passphrase:

  • Minimum length should be at least 14 characters.
  • Must contain both upper and lowercase characters.
  • Must not be a palindrome.
  • Must not contain any character more than twice consecutively.
  • Must not have 5 consecutive characters from the username.

Please visit our password information web page for more detailed advice on the creation of a new passphrase.

To enjoy of the benefits of EasyPass you will have to register an alternate non DCU email address via

easyPass Info

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DCU Pulse VPN Service
Posted by [ISS] Niall Spollen on 26 September 2018 10:46 AM



The Cisco VPN client that you are currently using has reached the end of life and is being replaced with the new DCU Pulse VPN.

All users of the existing DCU VPN service will need to install the new Pulse VPN client to ensure continued remote access to the DCU network.




The new Pulse VPN is future proofed and is available to install on handheld devices such as iPads, iPhones, and Android devices.

To view instructions on how to download and install the new Pulse VPN, please visit:

DCU Pulse VPN 

If you encounter any issues while installing the Pulse VPN client, we would ask you to submit a ticket with as many details as possible so we can assist you with the process.

Thank you for your cooperation.

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