Latest Updates
Mar
12
Essential IT Information For DCU Staff
Posted by [ISS] Niall Spollen on 12 March 2020 05:50 PM
 

Essential IT Information For DCU Staff

 

DCU Pulse VPN

DCU VPN Pulse is currently available to all DCU staff.

Information on how to use DCU VPN Pulse can be viewed via the following URL:

www.dcu.ie/iss/networks/vpn-about.shtml

 

Anti Virus

We advise that all staff working on their own devices remotely install DCU Anti Virus

Information on how to install DCU Anti Virus can be viewed via the following URL:

https://www.dcu.ie/iss/security-anti-virus/anti-virus.shtml

 

Encryption

ISS advises that all personal mobile devices, laptops and PC's must be encrypted prior to accessing DCU data, please see

DCU ICT Policy page.

Information on how to encrypt a Windows Laptop or a PC can be viewed from here.

Information on how to encrypt an Apple Mac or an iMac can be viewed from here.

 

Remote Meetings - Google Meet

We advise that all staff working remotely use Google Meet as a way to schedule and attend remote meetings via Google Calendar.

Information on how to use Google Meet, how to schedule and attend remote meetings can be viewed from here.

 

Remote Meetings - ZOOM

ZOOM is now available for all staff to use as part of their content delivery

Information on how to use ZOOM, how to sign, add it to DCU Apps so you can schedule and attend remote meetings can be viewed from here.

 

Internal Communications & Collaboration - Slack

Slack is available for all DCU staff and is accessible via your browser or can be installed on your mobile device so you never miss an important message or update from a team member.

Information on how to access and/or install Slack can be viewed via the following URL:

https://www.dcu.ie/iss/slack.shtml

 

Office 365

Office 365 is available for all staff to install on personal devices

Information on how to install Microsoft Office 365 can be viewed via the following URL:

www.dcu.ie/office365

 

EasyPass - DCU Password Self Service

EasyPass - DCU's Password Self Service is available to all DCU staff via easypass.dcu.ie

Information on how to register for Easypass, reset your password and unlock your account independently of ISS can be viewed here.


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Nov
11
How to report a Phishing email
Posted by [ISS] Niall Spollen on 11 November 2019 10:50 AM
How to report a Phishing email from your DCU a/c

It is possible to report a Phishing email from your DCU mail a/c, just follow the steps below:

    • Click on the drop-down burger menu, circled in red on the right of the page.
    • When the menu expands, click on the Report Phishing option.
    • This will automatically report the instance of Phishing to Google.

How to report a Phishing email

 

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Nov
11
How to report SPAM
Posted by [ISS] Niall Spollen on 11 November 2019 10:49 AM

An inbox can quickly get out of hand when inundated with spammy email. Instead of deleting the spam that makes it to your Gmail inbox, report it so that you see less spam in the future.

Reporting Spam Strengthens Your Gmail Spam Filter

The more spam you teach Gmail to recognise, the less spam you get in your inbox. You help Gmail's Spam filter learn by showing it the Spam that made it to your inbox.

Reporting spam is easy and not only rids you of similar junk in the future but also purges the offending message immediately.

There are 2 ways to report spam email from within Gmail as highlighted in the image below. 

  1. Option 1
      Click the "Report Spam" button (looks like an exclamation mark inside a stop sign) in the top toolbar to move that message into your spam folder. This helps teach Gmail to treat such messages as spam in the future.
  2. Option 2
    • Click on the drop-down burger menu, circled in red on the right of the page.
    • When the menu expands, click on the Report Phishing option.
    • This will automatically report the instance of Phishing to Google.

gmail scheduling


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Oct
15
DCU Staff Internal Communications - SLACK
Posted by [ISS] Niall Spollen on 15 October 2019 11:39 AM

Slack Simplifies Communication

Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organised, accessible and is organised by Channels which can be either:

  1. Public channels
    • Channels for projects, groups, and topics that are open to anyone on who is a member of the DCU workspace.
  2. Private channels
    • Across your team, project or research group, there's a range of things people need to communicate about. Private channels in Slack give everyone a way to organise all those conversations while making sure the right people are involved at the right time. Everyone within the channel has a transparent view of all that's going on..

gmail scheduling

Types of communications possible

  1. Broadcast messages
    • One-to-many, choose any one of the public channels and start a conversation by posting a question or simply use the thread function to comment on a question or request from a colleague
  2. Direct Messages
    • One-to-one and small group messaging adds flexibility around more focused conversations. You can convert direct messages to a private channel for longer-running topics.
  3. Calls and Screen sharing
    • Make calls and share your screen right from channels and direct messages in Slack. Give everyone on the call a voice (and a cursor) by inviting them to directly click and type within your shared screen. If you're on the go, calls on Slack's mobile apps make it simple to reach anyone on your team.

Download Slack's desktop and mobile apps

It is not necessary to download the application as Slack is available to all DCU staff via an internet browser.

By downloading the desktop and mobile apps, you can stay signed in to multiple workspaces, have more control over notifications, and stay in sync even when you’re on the move.

For download instructions, click the link for the apps that are right for you.

Mobile

Desktop

 Visit our dedicated Slack information page to view more information and videos on how to best utilise Slack for you and your team!


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Jul
16
ISS Contact Information & PC Details
Posted by [ISS] Niall Spollen on 16 July 2019 09:33 AM

Information Systems Services contact details are now displayed on all DCU PC screens.

This is to aid ISS technicians when troubleshooting issues with DCU staff and students remotely. 

If you wish to contact ISS directly, log a ticket, send ISS an email or visit the ISS website you can do so by clicking on one of the links under the Contact Information heading. 

The following information is displayed:

    • Windows: Microsoft Windows Operating System
    • Host Names: The name of the PC you are logged into
    • User: Your DCU user name
    • Network Interfaces: The IP address of the PC you are logged into

Windows Information

If for a business reason, you do not want this information to appear press Windows button + D (show desktop toggle). If you need this to show again at any time, press the same Windows shortcut.


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