Latest Updates
EasyPass is DCU's new password automated self-service
Posted by [ISS] Niall Spollen on 05 February 2019 11:47 AM


EasyPass is a safe, secure and convenient way for you to reset or change your DCU password and to unlock your DCU account independently of ISS.

To enjoy all the benefits of EasyPass:

  • Please visit
  • Log in with your DCU user name and password.
  • Register an alternate non DCU email address.
  • This email will be used in the process to unlock your account and to change your password.


  • Enhancing passwords with passphrases.
  • Reset your passphrase from anywhere, at any time.
  • Never be locked out of your DCU account again.
  • Convenient mobile app.

 Advice on the creation of a new passphrase:

  • Minimum length should be at least 14 characters.
  • Must contain both upper and lowercase characters.
  • Must not be a palindrome.
  • Must not contain any character more than twice consecutively.
  • Must not have 5 consecutive characters from the username.

Please visit our password information web page for more detailed advice on the creation of a new passphrase.

To enjoy of the benefits of EasyPass you will have to register an alternate non DCU email address via

easyPass Info

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DCU Pulse VPN Service
Posted by [ISS] Niall Spollen on 26 September 2018 10:46 AM



The Cisco VPN client that you are currently using has reached the end of life and is being replaced with the new DCU Pulse VPN.

All users of the existing DCU VPN service will need to install the new Pulse VPN client to ensure continued remote access to the DCU network.




The new Pulse VPN is future proofed and is available to install on handheld devices such as iPads, iPhones, and Android devices.

To view instructions on how to download and install the new Pulse VPN, please visit:

DCU Pulse VPN 

If you encounter any issues while installing the Pulse VPN client, we would ask you to submit a ticket with as many details as possible so we can assist you with the process.

Thank you for your cooperation.

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The Use Of USB Keys
Posted by [ISS] Niall Spollen on 26 September 2018 10:43 AM
The use of USB keys
In light of the recent General Data Protection Regulation that came into force on the 25th May, there is an onus on us all to ensure that University and personal data is transferred and stored appropriately. 
It is University policy that all data on mobile devices must be encrypted and the use of USB keys to transfer or store “sensitive personal data” is prohibited. 
Under GDPR, “sensitive personal data” is a specific set of “special categories” that must be treated with extra security. 
Special categories:
  • Personal data revealing racial or ethnic origin.
  • Political opinions.
  • Religious or philosophical beliefs.
  • Trade union membership.
  • The processing of genetic data.
  • Biometric data for the purpose of uniquely identifying a natural person.
  • Data concerning health.
  • Data concerning a natural person’s sex life or sexual orientation.


ISS recommends that you use centrally provided systems and services for the storing and sharing of such data, however, we do recognise that there may be occasions where it may be necessary to use a USB key for non “sensitive personal data”, and on such occasions, the USB key must be encrypted in accordance with the Dublin City University Mobile Computing Policy
We would recommend that all staff are familiar with the DCU Data Handling Guidelines and would encourage you to visit the ISS dedicated web page on Securing University Data for more information on encryption, data storage, and data transfer. 
ISS is working with the University’s campus companies to ensure that encrypted USB keys will be on sale on each of the academic campuses.

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New Student Information
Posted by [ISS] Niall Spollen on 26 September 2018 10:40 AM

New Student Information

Information Systems Services have student support desks on all DCU campuses.

Check out our website for all your IT needs:

  1.  Student Apps - Find all your college IT applications in one place, Exam Past papers, Exam Timetables,
  2.  Eduroam - log in with your DCU username and password to connect and access Eduroam worldwide,
  3.  Personal Laptop Maintenance — Install Microsoft Security Essentials, Malwarebytes 
  4.  Loop - DCU’s Virtual Learning Environment (VLE), Course lecture notes, Upload & submit assignments,
  5.  DCU Apps - Unlimited cloud storage with DCU Google Drive to back up all your data, access anywhere,
  6.  DCU Apps - DCU student email, access from anywhere with your DCU username and password,
  7.  Timetable — Search timetables by Programme, Location, Module, Assignment due dates,
  8.  Student Computer Labs — Desktop computers available in multiple locations, no booking required,
  9.  Laptop Loans - Laptops available to loan in both Glasnevin and St Patricks campuses,
  10.  Printing & Photocopying - Print and copy from multiple locations, scan to email and USB stick & printing from your laptop,

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Information Systems Services - Security Notice
Posted by [ISS] Niall Spollen on 23 June 2017 03:37 PM

ISS Security Notice:

To keep your software updated and the DCU network/connected devices safe from malicious viruses please shutdown your PC at the end of the working day. If you have any concerns or queries please log a ticket with our servicedesk or call ext. 5007.

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